Armanino’s Warranty Management and Product Repair solution for Microsoft Dynamics CRM helps companies turn warranty management into a profit center by tracking renewals and upsells, and drives loyalty through better customer service experiences. Our solution is designed for:
Your Service and Support Team - Provide service reps with always-on access to warranty and product repair information. Using one solution across warranty management, field service and the RMA process, service reps can manage the entire warranty and product lifecycle, while focusing on renewals and upsells.
Your Service Technicians - Easily plan, stage, or group RMAs (Return Material Authorizations) so parts are routed to the correct technician. Optimize routes to conserve resources and eliminate multiple service calls for the same problem.
Your Sales Reps - Enable anywhere access to warranty information, allowing sales reps to get up-to-the minute details about open cases directly on their mobile device before making their next sales call.