Ccentric’s CTI solution built on PowerApps platform helps in bridging the gap between telephony and data environments so that you can manage your service and sales call more efficiently.
Computer telephony integration is the practice of tying your phone system together with your computer systems to deliver better customer experience. The CTI solution is widely used by the call centres to meet the requirements of clients in a more seamless way.
But one of the greatest limitations of most CTI solutions available today is that they take weeks to configure. Time is of the essence when it comes to business and most businesses cannot afford to lose time while the solution takes off.
C Centric’s CTI solution uses common standard integration methods and so it readily integrates with any CTI provider. Another limitation usual Computer Telephony integrations have is that they search only for one entity at a time. Our CTI solution bridges that gap by removing the lengthy coding process and allows you to search across any number of entities to find the best match results