ServiceDesk Plus is a SaaS IT help desk management software. With plethora of features for IT Service Management, it helps IT managers effective organize help desk operations within the organization.
With ServiceDesk Plus, you can :
Enable end users to raise requests by email or by the Web based Self Service Portal.
Customize your IT service management by defining templates, work flows, user roles, SLAs, business and escalation rules
Configure auto assign rules for incidents, notification emails to users and technicians at predefined triggers and custom request forms to collect accurate information from end users.
Manage the entire incident life cycle with your ITIL helpdesk online, automating work flows and SLAs.
Maintain a detailed Knowledge base with solutions that end users and technicians can refer to.
Configure and send out User Satisfaction Surveys.
Convert Incidents to Problems and raise Changes with the detailed ITIL Problem and Change Management modules.
Discover and track IT Assets, manage Software usage and Licenses.
Manage your Purchase Orders and Contracts.
Get access to Comprehensive reports and Detailed Dashboards.
Enjoy AD Integration, API and native iPhone & Android Apps