Precios Es posible que se requiera una compra adicional
ServiceDesk Plus for Email
por Zoho Corporation Private Limited
Para obtener todas las funcionalidades de este complemento, obtenga el paquete SaaS:
The add-in lets technicians and end users perform a host of help desk activities from their mailbox.
The ServiceDesk Plus add-in for Microsoft Outlook brings the IT help desk right into your Outlook or Office 365 mailbox. Now your end users don't have to access your help desk portal to submit a request or check the status of their tickets. All that they need to know about their tickets is available right within their mailbox. This add-in creates a ServiceDesk Plus user pane inside end users' and technicians' mailboxes. Currently, the add-in is available only for the cloud version of ServiceDesk Plus.
Multi-modal ticket creation
With this add-in technicians and end users can create new tickets right from the ServiceDesk Plus user pane within their mailbox. They can also choose from a list of existing incident and service request templates.
End user self-service
End users can keep track of the progress of their tickets, add notes, reply to their tickets, and view the details and history of requests, all from within their mailbox.
Easy ticket management
Technicians, who often work on the go, can now perform a host of ticket management activities from their mailbox without switching to ServiceDesk Plus:
a) Assign tickets to other technicians or pick up tickets.
b) Edit requests.
c) Close requests and mark them as first call resolved.
d) Document end users' acknowledgement of the resolution.
Exclusive COVID-19 assistance for Microsoft customers: Sign up before July 31 and get Zoho Wallet credits worth US $500 valid for 60 days. The wallet credits can be used for the purchase of ServiceDesk Plus, any other Zoho apps or for edition upgrades.
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Funcionalidades de la aplicación
Cuando se usa esta aplicación,
- Puede enviar datos por Internet
- Esta aplicación puede obtener acceso a información personal en el mensaje activo, como nombres de remitentes y destinatarios, direcciones de correo electrónico, cuerpo del mensaje y datos adjuntos. La aplicación puede enviar estos datos a un servicio de terceros. Otros elementos del buzón no se pueden leer ni modificar.
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