Luware Nimbus for Microsoft Teams

por Luware

Nimbus adds call queueing, presenced based routing, reporting functions and a switchboard to Teams

Unify your communication and make Microsoft Teams your central experience hub.


Luware Nimbus extends Microsoft Team’s functionality for various telephony and contact center use cases through a range of cloud-native and fully integrated modules and add-ons. 

Luware Nimbus Solutions

  • Routing adds extensive call queuing and routing features to Teams, including a visual workflow editor for call queues, IVRs/Auto Attendants, reporting, and a CRM integration
  • Attendant Console empowers frontline callers with the right tools such as one-click call transfers, a consolidated call queue, easy visibility of colleague’s presence status, and more
  • Interact lets you optimally support customers through easy and secure web-based digital consultations


  • Employees use Teams as a single app for all internal and external communication
  • The call handling and media streams stay within Teams, leveraging Teams’ encryption and security and ensuring premium audio and video quality
  • The Microsoft ecosystem can be leveraged, including Power Automate and Azure Cognitive Services
  • Optimized user interface ensures great employee experience and high productivity
  • Valuable management insights from extensive reporting to help optimize workload and staff
  • Simple and easy set-up 

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