uWebChat License (Teams)

por Universal IT B.V.

(1 clasificaciones)

Intelligent omnichannel live chat bot - boost sales & improve service levels

Leave no question unanswered and improve customer service and sales
uWebChat is designed to integrate on your website or intranet, offering your customers the option to interact with your team with live chat that can also be converted to a voice or video call. uWebchat is the intelligent chat bot, that only hunts for available agents and that matches your specific company settings like service times, agent priority, groups and skills. If no agent is available visitors can leave a message or ask the automated bot for answers. 100% uptime. A missed conversation could be a missed sale. Leave no question unanswered with uWebChat!

Conversational AI chat bot for real-time translation
Your team can directly interact with visitors in any language since uWebChat uses conversational AI to automatically translate to the preferred language of the agents. The agent can type is his/her native language and uWebChat will automatically offer the conversation to the visitor in his/her language based on browser language. Customer satisfaction guaranteed! Stop searching for native agents. uWebChat is here to help.

Intelligent chat bot for Microsoft Teams
No more waiting for an available agent but smart routing methods to make sure the visitor immediately gets connected to your team, And more so; to the best qualified agent, since you can create groups per skill/department for the best skilled agent to answer the chat. If the agent does not answer in time, uWebChat will automatically hunt the next available agent. This will increase service levels dramatically.

Contact center omnichannel features
uWebChat is everything you need for your omnichannel ServiceDesk; skill based routing, custom hunt times, service times per group, language settings per group and agent, reporting dashboard for compliancy purposes and the option for visitors to leave a message when your agents are not available. The message will automatically be offered to the first agent that becomes available. uWebChat is not only a smart chat bot, but also offers voice and video because sometimes it is just more efficient to call or have a video session. Simply convert the chat to voice or video then. All your visitors need is a web browser. Easy.

Easy to deploy - all you need is a Teams client for your agents
uWebChat is an out-of-the-box - Azure based - web chat service that can easily be embedded on your website or web portal and can be customized to match your company branding. Use a fee CMS plugin or custom CSS to embed uWebChat on your (web)site. All your agents need is a Teams Client.
No development skills are needed.

Security & compliancy
uWebChat is 100% Microsoft Azure based and thus subject to Azure security and compliancy services. uWebChat does not store your conversation data, if you need to archive your conversations you can authorize uWebChat to archive to your company OneDrive. Therefore uWebChat is compliant to GDPR and your company policy's.

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