https://store-images.s-microsoft.com/image/apps.15499.13ee2ed2-fe22-472e-bba6-81de54ce4a4d.3e1a737c-c06c-4545-a65c-b40660e5d7c5.fb59543f-954f-4cad-b880-d7341150b608

Customer Experience Maturity: 2-Day Assessment

Arbela

Knowing the level of maturity of your customer experience helps you develop a roadmap for becoming a customer-centric organization.

37% of organizations are not yet at a basic level of maturity for customer experience. Our 2-day customer experience maturity assessment will determine where you are at and a provide a practical roadmap to drive your organization forward.

Agenda

Day 1

  • Conduct the customer experience maturity assessment
  • Determine what level of maturity your organization is at across five major categories
  • Begin roadmap and recommendation discussions

Day 2

  • Produce a roadmap for maturing your customer experience
  • Determine practical investments that will drive your organization toward a higher level of customer maturity
At a glance
https://store-images.s-microsoft.com/image/apps.52478.13ee2ed2-fe22-472e-bba6-81de54ce4a4d.3e1a737c-c06c-4545-a65c-b40660e5d7c5.01b44276-ef29-4f00-bb2c-dd6121078845
https://store-images.s-microsoft.com/image/apps.21515.13ee2ed2-fe22-472e-bba6-81de54ce4a4d.3e1a737c-c06c-4545-a65c-b40660e5d7c5.e41bcdeb-f7f4-42a1-8623-e4a4ea165b0f
https://store-images.s-microsoft.com/image/apps.24671.13ee2ed2-fe22-472e-bba6-81de54ce4a4d.3e1a737c-c06c-4545-a65c-b40660e5d7c5.aa3cb006-440a-4bed-9ed8-7b5fb33fc3a5