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osTicket - SaaSified by SurPaaS

Corent Technology Inc.

osTicket is an open-source application which provides support ticket workflow management

osTicket is an open-source support ticket system which provides solution that is needed for small and medium organizations. It provides customizations to define data collections from your customers on problems, ticket workflow, notifications on different channels, reports and statistics for management.It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.  Features supported are listed below:

  • Custom Fields
  • Custom Columns and Queues
  • Ticket Filters
  • Configurable Help Topics
  • Agent Collision Avoidance
  • Assign, Transfer, & Referral
  • Auto-Responder
  • Thread Action
  • Service Level Agreement Plans
  • Customer Portal
  • Advanced Search
  • Agent Task Creation

osTicket is transformed into a SaaS application by SurPaaS platform. Your application will be running in a secure Microsoft Azure infrastructure with optimal performance.