Microsoft Dynamics 365 Customer Service Free Implementation

Why Choose Dynamics 365 Customer Service?

Modern customer expectations are higher than ever, 64% of customers want faster responses, and 75% expect consistent cross-channel experiences. Yet, service teams are overwhelmed, supervisors lack insights, and self-service options often disappoint.

Dynamics 365 Customer Service transforms this landscape by:

Delivering personalized, AI-powered service across channels.

Empowering agents with Copilot for faster resolution and productivity.

Providing a unified 360° customer view for seamless support.

Driving operational efficiency with automation and proactive insights.

With a 315% ROI and a 6-month payback period, it’s not just a CRM, it’s a strategic asset.

What's Included in Netwoven's Free Implementation

Needs Discovery: Understand your current service challenges and goals.

Solution Mapping: Align Dynamics 365 capabilities with your business priorities.

ROI Estimation: Preview potential cost savings, productivity gains, and CSAT improvements.

Next Steps: Guidance on workshops, business value assessments, and demos.

Netwoven's Expertise in Dynamics 365 Customization and Personalization

Microsoft Aligned Architecture

Advanced Power Apps Component Framework (PCF) development for tailored agents and customer UI experiences

Real-time integrations with external systems (like ServiceNow, SAP, custom CRMs) into Dynamics 365 securely via Azure, Dataverse, and Power Platform, maintaining compliance and performance integrity

AI-driven assistance and automation using Copilot

Power BI, Copilot, and Dataverse Analytics to deliver real-time dashboards and AI-generated summaries

Organizational Change Management (OCM) with tailored enablement, training, and communication strategies that align with automation, AI and new customer service processes

This offer is ideal for organizations in:

Professional Services

Manufacturing

Travel & Hospitality

Banking & Financial Services

Public Sector

Final pricing and timeline will be tailored to your unique scope and requirements, as defined during our initial consultation.