Envisioning Retail Transformation 2 weeks workshop

HCL Technologies Limited.

Looking to engage your customers through an omnichannel shopping experience, or drive value from data, and build a resilient supply chain model then consider Microsoft Cloud for Retail.

HCL can help you elicit, prioritize and plan your digitization endeavors that will help shape your business in the post pandemic era. Together we can enable benefits such as:

  • OMNI Commerce & Personalized Engagements
  • Unified Data & Analytical Solutions
  • Reforming for a flexible and scalable supply chain operations

Our assessment workshops (over 24 hours) will yield an envisioning report, outlining a transformation roadmap that is aligned with your business framework and application landscape.

Microsoft Cloud is our expertise, and with our deep retail industry knowledge we can unlock the capabilities of Microsoft Cloud for Retail for your success:

  1. Unified Commerce (Dynamics 365 Commerce, Azure Cognitive Search, Microsoft Clarity).
  2. Real-Time Personalization (Intelligent Recommendations, Azure Cognitive Search, Dynamics 365 Marketing).
  3. Shopper & Operations Analytics (Azure Synapse, Microsoft Clarity, Dynamics 365 Customer Insights).
  4. Seamless Customer Service (Dynamics 365 Commerce, Power Virtual Agent, OMNI Channel for Customer Service).
  5. Flexible Fulfillment (Intelligent Order Management, Dynamics 365 Commerce, Microsoft 365 for Frontline Workers, Dynamics 365 Supply Chain Insights, Dynamics 365 Supply Chain Management).

Our Engagement plan is spread across two(2) weeks and will follow this schedule:

Weekly Agenda:

  • Week 1: Business Assessment, Requirements and Design: • Business Model Exploration • Customer Buying Process & Engagement touchpoints (Day in a life) • Digital Transformation Index & Initiatives
  • Week 2: Application Landscape and Solutioning • Current Application Landscape • Vision Board & Solution Roadmap Proposition