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Connected Call Center: 5-Day Workshop

Sigma AB

Increase first-touch resolution, automate recurring customer interactions and provide connected and personalized customer eperiences to take your call center operations to the next level.

This workshop starts with a review of your business objectives, followed by mutual discovery and visualization of solutions, ending with a clear, actionable plan to reach your desired business goals. The assignment will consist of different workshops. • Day 1 - First a Observation study is made where we get to know your organization and particular scenarios and decide scope and focus area for the Envisioning study • Day 2 - Second an Envisioning workshop is performed where vision, ideas, challenges & opportunities are generated and prioritized for the focus area • Day 3 - Third the documented result will be validated together before its presented for the stakeholders • Day 5 - Fourth the result is presented for the stakeholders with an action plan As a result of the workshop Nexer will deliver an executive summary including, challenges & Opportunities, Top actionable plan with next steps. Nexer Connected Call Center is a Dynamics 365 Customer Service solution, specifically designed and optimized for companies that sells products or services through digital channels and seek to differentiate themselves through customer service excellence. • Increase loyalty by meeting your customers in their preferred channels through a seamless omnichannel experience. • Automate and streamline your recurring customer requests and interactions, with next gen self-service channels and bots. • Empower your customer service agents and increase productivity with AI guidance. • Deliver amazing customer experience and increase customer retention. • Save costs by leveraging your already made Microsoft investments. • Scale your operations with flexibility and ease and support distributed digital work.
Lühiülevaade
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