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cc|crm gdpr process and data package

Cosmo Consult

The General Data Protection Regulation Package makes your Microsoft Dynamics 365 EU GDPR ready

cc|crm gdpr process and data package

Cosmo Consult

The GDPR basis package provides the tools for a GDPR ready CRM system including the right to access and the right to be forgotten.

cc|crm gdpr process and data package covers four of the main requirements of the GDPR and can be implemented into Microsoft Dynamics 365 CRM, beginning from version 8.2.

Directly regarding to the law of GDPR, the package includes two solutions and thus covers the following articles of the General Data Protection Regulation:

• Right of access by the data subject (Article 15)

• Right to data portability (Article 20)

• Right to erasure (Article 17)

• Right to restriction of processing (Article 18)

Our solution is GDPR-ready

The solution has been checked by data.mill GmbH regarding the GDPR and is considered to be GDPR-ready. The associated user documentation is available.

GDPR basis in the CRM system

• the legal basis

• the basis of the consent

• the purpose of processing

• an expiry date and

• the origin of the contact.

Right of access by the data subject

To meet these requirements, data is stored in Microsoft Dynamics 365 for Sales in an accountable manner and hence available at the click of a button.

Right to data portability

This requirement is ensured in the GDPR package using a standardised export.

Right to erasure

Erasing data did not correspond to the CRM mindset up until lately. Due to the GDPR, however, this has become a compulsory feature in any CRM system and is covered in the cc|crm gdpr process and data package.

Right to restriction of processing

This is mapped by a change of the processing purpose and executed depending on the requirements of the contact.


If you have any questions about the add-on, please contact the provider here.