The Email Alert Solution is an add-on feature to dynamics 365 CRM to get an overview of received unread CRM emails on a Case. It enables users to get the unread mails count which were received on a case. Feature Benefits: No need to navigate to Emails section of a case to see the received emails • Pending Email Count field on a case form will get updated with number of unread received emails. Option to make Unread/Read on Email form • Users can mark as Read/Unread the email after opening. Accordingly, the Pending email count would be updated. This solution is built on Dynamics 365 and seamlessly works on Dynamics CRM 2016 and above