Field Service Management System

avaldaja Tuten Labs

Field Service Management System

This application is available only in Spanish.

Tuten Labs helps large corporations digitize customer experience and field service process, improving workforce productivity and service levels. Our state-of-the-art FSM (field service management) solution helps streamline core activities for all stakeholders related to the field operations business.

Value proposition: Field Service Management System that allows to digitze scheduling, allocation and execution of work orders through the following tools:

A. Dispatch Center Portal: Backoffice where dispatch center members can supervise and create work orders
B. Allocation rule engine: Machine-learning based algorithm that optimizes the allocation of work orders to the best possible technician based on a series of variables
C. Technician App: Mobile App for technicians to receive work orders, manage schedule and input service execution details
D. BI Tools: A series of BI tools based on Power BI, that provide real time information related to service quality and core KPIs & SLAs

Business Audience and target industry: Large corporations that have a considerable amount of field workers on site. Usually insurance companies, utilities, telcos, home improvement stores, etc.