https://store-images.s-microsoft.com/image/apps.59504.f0690201-77bc-42bd-9059-743fff261a38.add980b1-9e5d-4eff-bd5c-1fc9c66a72f6.d9c979a0-8f4c-4775-bc50-d9e52fbfd242

MazarsNow! Contact Center 8Wk Rapid Implementation

Mazars USA

Rapid Implementation of Dynamics 365 Customer Service

The Mazars Dynamics 365 Contact Center Implementation engagement is a fixed fee, fixed scope and fixed timeline implementation services offering that spans across three different levels: Essential, Enhanced and Enterprise. The service engagement will allow for a Contact Center implementation with the most important scope of capabilities that will enable essential to enterprise level implementations with the native Dynamics 365 Customer Service and/or Omnichannel for Customer Service functionality. This offering will allow end to end customer service functions that are native to Dynamics 365 Customer Service and/or Omnichannel for Customer Service enabling clients to provide world class customer service.

Included in our Mazars Contact Center Implementation solution are the following deliverables:

  • Environment configuration supporting end to end Customer Service production deployment (case management, SLA’s, customer 360, workflow automation & notifications, dashboards) (Essential, Enhanced and Enterprise)
  • Team overview showing key features and implementation considerations (Essential, Enhanced and Enterprise)
  • Configuration of Omnichannel expanded digital and voice channels (Enhanced and Enterprise)
  • Configuration of a Customer Self-Service Portal (Enhanced and Enterprise)
  • Configuration of Customer Voice survey integration (Enhanced and Enterprise)
  • Configuration of both Power Virtual Agents (customer) and Smart Assist (agent) bots and AI (Enterprise)
  • End to end testing framework (Essential, Enhanced and Enterprise)
  • Go-Live deployment support (Essential, Enhanced and Enterprise)

Begiratu batean

https://store-images.s-microsoft.com/image/apps.43596.f0690201-77bc-42bd-9059-743fff261a38.add980b1-9e5d-4eff-bd5c-1fc9c66a72f6.50f3e5f3-6f39-4aac-bd9d-939f1b7cba6f
https://store-images.s-microsoft.com/image/apps.21510.f0690201-77bc-42bd-9059-743fff261a38.add980b1-9e5d-4eff-bd5c-1fc9c66a72f6.3479fb01-a3b1-4415-b759-97e2f86aebff
https://store-images.s-microsoft.com/image/apps.46409.f0690201-77bc-42bd-9059-743fff261a38.add980b1-9e5d-4eff-bd5c-1fc9c66a72f6.41ad8ee9-f40f-40e7-9cb1-b2dd500f087f
https://store-images.s-microsoft.com/image/apps.50192.f0690201-77bc-42bd-9059-743fff261a38.add980b1-9e5d-4eff-bd5c-1fc9c66a72f6.c08be7c0-87e3-4d50-ae31-84a36665cdad
https://store-images.s-microsoft.com/image/apps.58732.f0690201-77bc-42bd-9059-743fff261a38.add980b1-9e5d-4eff-bd5c-1fc9c66a72f6.04436720-f986-43be-8217-1270ce3b1d7b