Expertflow Hybridchat Embedded in Dynamics CRM
Hybrid chat agent gadget can be embedded in Dynamics CRM to receive/answer multichannel chat queries
Hybrid Chat is a business-to-customer chat solution that unifies customer chats across channels. It can be integrated with Microsoft Dynamics CRM. This allows customer identification from Microsoft Dynamics CRM on chat arrival and chats events in CRM for reporting.
Hybrid Chat can be integrated with Cisco Contact Center Express and Enterprise and uses the same contact center agents for routing chat requests while Cisco Contact Center routes voice calls. See Cisco Contact Center Integration.
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