Twilio SMS & WhatsApp is a solution that, through Dynamics 365 Marketing functionalities, allows your business to offer a personalized channel of communication with your clients: SMS Messaging.

With Twilio SMS & WhatsApp you can send messages to your customers quickly, efficiently, and easily from Customer Journey.

This solution empowers your sales, customer service, and marketing team to have direct communication through SMS & WhatsApp messages with your customers.

Twilio SMS & WhatsApp for Dynamics 365 Marketing Capabilities:

Send SMS & WhatsApp messages directly to Customer (Lead or Contact)
Send SMS & WhatsApp custom messages to Customers, for example, "Hi, {@firstname}, welcome to ITSOURCING" or “Hi {@lastname}, this is an example with field lookup Account {@parentcustomerid.@account.name}, and this is an Option Set Account {@parentcustomerid.@account.industrycode}”
Send scheduled SMS & WhatsApp messages to 1 or more Customers and customize messages
Create SMS & WhatsApp message templates to be used in a Customer Journey
Send SMS & WhatsApp messages from the Customer Journey using pre-created templates

Build triggers to validate Only SMS message responses
Footer SMS Template Messages
Works with incoming Messages for SMS, for example:

Opt-Out: Keywords: cancel, end, quit, unsubscribe, stop, stopall
Opt-In: Keywords: start, yes, unstop

Twilio SMS & WhatsApp for Dynamics 365 Marketing

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