Reputation brings patient sentiment insights to Dynamics 365
Enrich your view of the patient journey with the only platform for comprehensive sentiment.
The Power of Reputation:
Operationalize patient sentiment - Gather data from all points of the patient journey including public social and review sentiment data points plus private, direct feedback, and allow our AI to synthesize the data into actionable next steps to improve customer acquisition and retention.
Deliver hyper-personalization at scale - Understand a customer’s online interactions to gain an individualized 360 degree view of each customer allowing you to create more meaningful connections, foster loyalty, and ultimately drive growth.
Convert Insight to Opportunity: Our end to end Social and Customer Experience solution provides you the insights you need to drive intelligent engagement with your customers. The more you know about your customers and how to best interact with them, the more they will continue to do business with you.
Competitive Intelligence - Isolate a specific competitor’s feedback data or compare sentiment across a set of top competitors and industry benchmarks. Deep dive into positive and negative customer experiences to pinpoint strengths and weaknesses across the competitive landscape.
Reputation pioneered online reputation management (ORM) and now extends its leadership through a new category we developed called Reputation Experience Management (RXM). Our award-winning RXM platform manages millions of customer reviews and feedback data points across hundreds of thousands of customer touch points. Reputation helps the top global Healthcare brands listen to customers, learn what to do better, act on insights, and amplify growth.