seuraavan mukaan: Aceyus
Access your contact center metrics and centralize your data using one real-time dashboard
A simple, flexible, cost-effective solution to data visualization.
As your contact centers become more challenging to manage, your customers demand more responsive contact center experiences.
In this wave of rising expectations, many contact centers still access disparate data systems while managing agent pools dispersed throughout the world.
Without accurate, reportable, and visible data, it’s impossible to achieve a balance of efficiency, effectiveness, and profitability. Aceyus offers a simple, flexible and cost-effective solution: Aceyus VUE.
Aceyus VUE integrates and normalizes data from complex, disparate systems into a single, secure data repository.
Aceyus VUE also allows you to visualize in real time the key metrics and KPIs you need to run your contact-center operation.
Do you need to view data from Legacy and cloud ACDs, AI / BOT, IVA / IVR as well as critical information from Quality Management, CRM, WFO / WFM, chat and e-mail platforms with a single glance on one dashboard? Aceyus VUE.
Aceyus also has the technology to instantly modify contact center routing rules and agent skill groups. We can also customize and rename data points that feed into your reports to match the exact terminology used in your organization. And we offer a detailed view of the customer's journey so agents can engage customers and address their specific needs.
According to a 2020 global study from Salesforce, 50% of consumers believe that there is a “major need” for improvement in contact center customer service and support.
Aceyus’ innovative contact center solutions help our enterprise clients accelerate business breakthroughs, achieve cost efficiency, and elevate customer experience.
Discover our passion for helping companies around the world go further, faster at www.aceyus.com