Unify your communication and make Microsoft Teams your central experience hub.
Take Microsoft Teams to the next level by integrating your contact center. With the Luware Nimbus extension for Microsoft Teams, you can migrate your entire enterprise telephony to Teams and build a single hub for all your internal and external communication.
- Routing adds extensive call queuing and routing features to Teams, including a visual workflow editor for call queues, IVRs/Auto Attendants, reporting, and a CRM integration.
- Attendant Console empowers frontline callers with the right tools such as one-click call transfers, a consolidated call queue, easy visibility of colleague’s presence status, and more.
- Employees use Teams as a single app for all internal and external communications
- The call handling and media streams stay within Teams, leveraging Teams’ encryption and security and ensuring premium audio and video quality
- The Microsoft ecosystem can be leveraged, including Power Automate and Azure Cognitive Services
- Optimized user interface ensures great employee experience and high productivity
- Valuable management insights from extensive reporting to help optimize workload and staff
- Simple and easy set-up
More information at luware.com/en/solution/nimbus