Luware Stratus Agent
Leverage the Investment into Microsoft Teams
The cloud-based contact center solution leverages the investment into Microsoft Teams and makes customer service part of the company-wide communication strategy. Employees use Microsoft Teams as their single application for internal and customer communications. Custom workflows, skill-based routing and real-time reporting add speed and adaptability to process optimization. Context information, such as customer data, easy access to internal experts and the intuitive user interface empower every employee within the company to serve customers confidently and professionally.
Scalable Solution for Omnichannel Modalities
With the benefit of advanced workflows and skills based routing. Stratus Agent is a particularly scalable solution for Omnichannel modalities like Chat, Voice or Video. Stratus Agent offers advanced skills routing using rraits balancing expertise, and responsibility profiles to offer calls to the most qualified agent, prioritizing lines of business, or even specific callers including time and queue status-based escalations.