Soft-ex is a global leader providing powerful analytics solutions for large enterprises, delivering centralised visibility on usage, infrastructure and performance. The new norm of how we work and communicate has put significant focus for Unified Comms providers on more effective self-serve analytics in order to enhance online engagement and compliance. The requirement to scale the UC landscape and deliver collaboration insight for optimising infrastructure and business performance has become critical. Effective management of capacities and inventories, while ramping up other areas to facilitate remote working, emphasises the need to automate compliance and UC adoption reporting.
The latest release of Soft-ex Unified Analytics solution offers a completely new and innovative user interface with a widget driven dashboard delivering design-led graphic analytics. The configurable solution integrates with Microsoft Teams to deliver granular visibility. Catering for multiple SIP providers and bundled minute tariffs, we also handle rentals, one off charges, pro rata etc. You can also report on user adoption levels of UC and analyse key performance indicators on modalities such as voice, video, voice messaging, gateway utilisation, desktop sharing and conferencing.