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Customer Experience Maturity: 2-Day Assessment

Arbela

Knowing the level of maturity of your customer experience helps you develop a roadmap for becoming a customer-centric organization.

37% of organizations are not yet at a basic level of maturity for customer experience. Our 2-day customer experience maturity assessment will determine where you are at and a provide a practical roadmap to drive your organization forward.

Agenda

Day 1

  • Conduct the customer experience maturity assessment
  • Determine what level of maturity your organization is at across five major categories
  • Begin roadmap and recommendation discussions

Day 2

  • Produce a roadmap for maturing your customer experience
  • Determine practical investments that will drive your organization toward a higher level of customer maturity
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https://gallery.azure.com/artifact/20151001/arbela.cust-maturity-assessment.1.0.0/Artifacts/SampleImage/3c77440b-5a51-44af-9812-0129fdbe2482.png