https://store-images.s-microsoft.com/image/apps.57717.bbf2eb43-c992-4380-97ae-327e1635ebe4.b329c20f-003c-4fb6-886f-5dcfe6e0cd04.5060ca7f-378e-4452-8f94-142506497a27

Customer Voice JumpStart: 2-Day Workshop

Dyn365Pros

The Customer Voice JumpStart service delivers the knowledge and training required to launch an effective survey program leveraging Microsoft Customer Voice and Dynamics 365.

Agenda:

  • Customer Voice fundamentals
  • Survey objectives, strategy, and planning
  • Branding, branching logic, and customization
  • Creating and sending surveys
  • Survey results, and dashboards
  • Integration with Dynamics 365

Deliverables:

  • Discovery regarding survey objectives, stakeholders, and reporting needs
  • Explanation of Customer Voice functionality and practical application
  • Training on creating, customizing, sending, and analyzing surveys
  • Guided survey creation and sending exercises
  • Introduction to Power Automate for triggering survey sends

Aperçu rapide

https://store-images.s-microsoft.com/image/apps.56830.bbf2eb43-c992-4380-97ae-327e1635ebe4.b329c20f-003c-4fb6-886f-5dcfe6e0cd04.7c7dbbae-0462-43f8-999e-3ecc29ff2763
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