An in-depth engagement leading to an implementation of an IT Operations Dashboard.
iLink has created a standard IT Operations Dashboard that helps track Operational SLA compliance. The Dashboard tracks metrics such as SLA compliance %, Mean Time Taken for Resolution (MTTR), Volume of incidences closed, % of repeat incidences and presents these in various visuals. The Dashboard offers drill downs of Incidences based on Geography, Category etc.
Individual reports drill-down into the following: