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IT Operations Dashboard: 10-Day Implementation

iLink Systems, Inc.

An in-depth engagement leading to an implementation of an IT Operations Dashboard.

iLink has created a standard IT Operations Dashboard that helps track Operational SLA compliance. The Dashboard tracks metrics such as SLA compliance %, Mean Time Taken for Resolution (MTTR), Volume of incidences closed, % of repeat incidences and presents these in various visuals. The Dashboard offers drill downs of Incidences based on Geography, Category etc.

Deliverables

Individual reports drill-down into the following:

  • SLA Compliance
  • Mean Time Taken for Resolution (MTTR)
  • Repeat Incidences
  • Time Series view of incidences

Note

  • This IT Operations dashboard can be implemented across different domains and can consume data from Excel or CSV files.
  • If data is made readily available by you, iLink can implement this dashboard in 10 days with standard templates. Any customizations need to be estimated separately.
https://gallery.azure.com/artifact/20151001/ilinksystems.ilink_consulting_service_it_ops_dashboard.1.0.0/Artifacts/SampleImage/49d1b389-658e-4f4b-ae3e-6ecba6faa888.png
https://gallery.azure.com/artifact/20151001/ilinksystems.ilink_consulting_service_it_ops_dashboard.1.0.0/Artifacts/SampleImage/49d1b389-658e-4f4b-ae3e-6ecba6faa888.png
https://gallery.azure.com/artifact/20151001/ilinksystems.ilink_consulting_service_it_ops_dashboard.1.0.0/Artifacts/SampleImage/da3c2fa2-735f-44d1-be29-ee64a7facac9.png