Coaching enables organization to make contextual Knowledge Article(s) easily accessible to users

Enabling Coaching would aid organizations using Dynamics 365 by improving the productivity of employees and reduce one-to-one coaching needs for new hires/trainees. One-to-one coaching may pose problems like high cost and scalability issues while coaching through Dynamics will allow N to N scenario where one (or many knowledgeable) employees can spread their explicit knowledge to their teams. The feature could be leveraged across Dynamics feature areas including service, sales, operations. Coaching is a solution built on Dynamics 365 and seamlessly works on Dynamics CRM 2016 and above.

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