Alert & Notification Apps for Dynamics 365 Customer Service

The Alert & Notification App for Dynamics 365 CRM (Customer Service Hub) delivers real-time notifications across cases and tasks to enhance responsiveness and team coordination. Integrated with Microsoft Teams, Outlook, and push notifications, it ensures users and managers stay informed about assignments, deadlines, inactivity, and status changes. The app supports customizable alerts, team-based notifications, and inactivity tracking to streamline customer support operations,

· Multi-Channel Notifications: Sends alerts via Microsoft Teams, Outlook (email), in-app, and mobile push notifications for maximum reach.

· Case & Task Monitoring: Triggers notifications for creation, assignment, resolution, cancellation, and inactivity of customer service cases and tasks.

· Manager Alerts: Keeps managers informed with automated updates on overdue tasks, unresolved cases, reassigned records, and status changes.

· Customizable Inactivity Reminders: Allows configuration of inactivity periods to automatically notify users and managers when no action is taken.

· Team-Based Notifications: Automatically notifies all team members when ownership of a task or case is transferred to a team, promoting collaboration.

Supported countries: All countries where Microsoft Dynamics 365 Power platform is available.

Supported Languages: This app is available in English (United States).