Customer Insights (Preview)

Microsoft Corporation

Direct access to information you need to better serve your customers.

Customer Insights Teams bot (Preview)

Microsoft Dynamics 365

Direct access to information to better serve your customers

The Customer Insights Teams bot enables teams and people with direct customer contact to quickly look up customer profiles in the Microsoft Teams app in the conversation with a bot.

The Customer Insights Teams bot allows to connect to your Customer Insights instance and can pull up profiles in Microsoft Teams on individual customers when you search for them by name, email address, or another indexed field. The bot presents a customer card for the requested customer with specific details that help to drive business decisions.

In order to use this app, you need to have access to a Customer Insights environment. Learn more.

Fonctionnalités du complément
Lorsque ce complément est utilisé, il
  • Peut envoyer des données via Internet
  • Ce complément peut accéder aux informations personnelles contenues dans le message actif (numéros de téléphone, adresses postales ou URL). Le complément peut transmettre ces données à un service tiers. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés.
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    https://store-images.s-microsoft.com/image/apps.6372.91168a0a-3f21-4067-a6bb-fe5ec1b1bbc6.0ea7bc1d-3760-4ded-bb89-adbabf498c1b.b0fde033-6be8-4003-8f79-e02494d124d6.png