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K365

Konverso SAS

Kbot accelerates the adoption and usage of O365 and helps cutting costs of end-user support.

Kbot will respond to your most frequent questions on O365, recommend how to use O365.

If your users do not always get the right answer to their frequent questions and are wondering how to use their latest digital apps, it is now time to adopt Kbot. Your knowledge team will be able to train Kbot to respond to users' most frequent questions with high accuracy. Kbot leverages deep learning algorithms and Machine learning to learn well and fast. Kbot comes with an initial training on frequent questions on O365. It also comes in its freemium version with a first set of recommendations on how to best use O365. In its full version, Kbot is connected to your IT support system to generate tickets. In its full version you can also connect Kbot to your enterprise SharePoint as a source of responses.

Your end-users will be delighted by the amazing user experience to discuss with Kbot directly from Microsoft Teams. It will follow them wherever they are and anytime. You can turn on Kbot by channel and/or through conversation. Deploy Kbot to boost employee satisfaction, reduce call to experts and reduce costs.

Kbot is connected to trusted and complete knowledge bases such as Microsoft Support or Mandarine Moocs. Its unique training system learns from the usage to provide the most relevant answers to user’s questions, leveraging the latest AI technics.

Feature details:

  • Modern usage with Microsoft Teams: Let your user enjoy your office 365 Virtual Assistant through Microsoft Teams Enterprise with multi-language support.
  • Integration with O365 E-learning MOOC: The Virtual Assistant is integrated with O365 MooC from partners.

  • Self care: Virtual Assistant comes with a rich data base of self-services articles from partner and is connected to Microsoft Support.

  • Increase capabilities with Microsoft Cognitive Services: Augment your O365 Virtual Assistant with Capabilities such as Text-to-speech from Microsoft through our open platform.

Contact us (contact@konverso.ai) to get access to the full version where you can do even more, such as connecting it to your enterprise SharePoint Online content or to your ITSM to let the user create and manage incident tickets. You could even provide the Transfer to an Agent capability to offer human support on top of the first line automated bot support.

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