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Emma - AI Powered Agent Assistant

Actionable Science

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AI powered employee Level 1 helpdesk agent with inbuilt knowledge base to answer employee questions

Emma is a Level 1 employee support agent designed to improve your employee's experience and reduce cost by auto resolving all simple and repetitive queries.

Emma has several key features that allow companies to rapidly deploy and take advantage of the power of cognitive automation.

  • Inbuilt knowledge base to manage knowledge
  • Analytics on usage and performance
  • NLP training to improve performance
  • Inbuilt escalation to humans
  • case management capabilities for human collaboration

Emma can be deployed for a range of scenarios - a) Answer common HR questions b) provide first level of IT assistance c) Get customer service agents get more productive and so on