Real-Time performance monitoring solution


Performance Monitoring, Employee Engagement, Visual Management Solution

The performance management solution

LOGEPAL is a a comprehensive set of monitoring and analytics capabilities that are designed for contact centres and IT helpdesks.

The solution allow for layout customisation and displaying of data from several sources like ACD, CRM, WFM, Quality Monitoring tool or any database through an intuitive and easy-to-use interface.

It is a one-stop solution aiming to:

  • Monitor relevant KPIs
  • Visualize and measure the overall/individual performance in real-time
  • Manage operational teams and activity and allow easy communication with agents
  • Achieve productivity and quality of service goals
  • Coordinate between teams and management of priorities
Performance Management made easy

Specifically designed for customer relationship environment, the LOGEPAL solution can provide the business intelligence to drive higher efficiency and manage operations more effectively.

With access to real-time data and critical metrics, it can facilitate decision-making and the implementation of actions.

Guiding Business Needs & Objectives

Guilding LOGEPAL Media Center answers all the expectations of the different actors on a contact center. Managers have to organize communication and animation on the contact center according to their need and various operational goals to reach, supervisors and customer advisors or agents.

Available on tablets, mobile, PC, LCD screens. 

Vue d’ensemble