https://store-images.s-microsoft.com/image/apps.61569.8281ebad-1065-4ccb-a8ea-9b46f19da167.f282b057-dcc3-47fe-8cec-b57c57c3515f.5fdc91e0-f2ef-45cc-907e-f10208d7905c

ZIWO CTI Plugin for Dynamics 365 CRM

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ASWAT’s integration solution enables D365 CRM to make and receive calls through ZIWO Contact Centre

ZIWO - MS Dynamics 365 Integration


Customer experience is a crucial aspect of business success, but companies often face a difficult choice between expensive on-premise solutions or low-quality calls. To address this problem, we have created ZIWO, the first cloud-based contact software in the GCC that provides crystal clear call quality.


With ZIWO, you can expand your market reach by connecting with customers in over 150 countries and setting up your call center online with just a few clicks - no technical expertise required. Additionally, ZIWO seamlessly integrates with MS Dynamics 365, enabling your team to engage with clients and focus on customer support tasks, sales, and other interactions without having to navigate multiple interfaces.


Now you can make and receive calls directly from MS Dynamics 365 using ZIWO, streamlining the way you connect with customers. This easy phone calling feature allows agents to stay on MS Dynamics 365 while ZIWO works behind the scenes, revolutionising the way you interact with your customers.

What You Can Do With The Latest Build of ZIWO-MS Dynamics 365?

  • Deliver customers with personalized support by viewing a customer's contact history and details before jumping on a call.
  • Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call, and at the same time, the associated ticket automatically will be opened.
  • Create new tickets automatically for missed calls and voicemails to keep the call tracking process simpler.
  • Make conference calls in which you’ll be able to talk to 5 or more people at the same time.
  • After ending a call, all related details & activity will be logged directly into MS Dynamics 365 call history, and also you can view call logs via the smart dial-pad.
  • An active link to the call recordings will show up, also you can find the call recording on the “Customers” section in MS Dynamics 365.
  • A Click to Call button will be placed next to the customer's phone number, so you can call your customers directly.
  • Receive and view all incoming calls smoothly with a call pop showcasing all incoming calls within your MS Dynamics 365 account.
  • Call history and voice recordings to get integrated immediately into a new ticket for better traceability.
  • Agent Statistics: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track.
  • Select Preferable Language in which agent prefer, whether its in English or Arabic! All of ZIWO's components are in Arabic now!
  • The smart dialler allows agents to make outbound calls to any phone number. All you need is to choose the country and dial the number directly.
  • Search within MS Dynamics 365 contacts easily.
  • Create new contact smoothly by entering the contact's first name, last name, email, and phone number.
  • Add notes to your client profiles to keep track of their preferences.
  • Change Your Status so the team can also view your status (Available, On Break,), so they always have the current system status at their fingertips.

The solution is developed in partnership with "Infusai Solutions Pvt. Ltd." based in India.

Vue d’ensemble

https://store-images.s-microsoft.com/image/apps.53806.8281ebad-1065-4ccb-a8ea-9b46f19da167.c3b70421-4b73-45d9-90d1-5085b91e8cb6.45a44046-6366-47c7-be83-ebff7851d0b8
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https://store-images.s-microsoft.com/image/apps.55846.8281ebad-1065-4ccb-a8ea-9b46f19da167.f282b057-dcc3-47fe-8cec-b57c57c3515f.04ac7bc6-e4d9-4e4e-9709-910bee93b061
https://store-images.s-microsoft.com/image/apps.61533.8281ebad-1065-4ccb-a8ea-9b46f19da167.f282b057-dcc3-47fe-8cec-b57c57c3515f.8dc560a1-cf28-4cb2-aada-d33b6d096f75
https://store-images.s-microsoft.com/image/apps.48580.8281ebad-1065-4ccb-a8ea-9b46f19da167.f282b057-dcc3-47fe-8cec-b57c57c3515f.d5582dc0-3423-481c-81ec-60b196c90472
https://store-images.s-microsoft.com/image/apps.48641.8281ebad-1065-4ccb-a8ea-9b46f19da167.f282b057-dcc3-47fe-8cec-b57c57c3515f.51d19d17-49ab-4a6a-a089-6f671c06464f