https://store-images.s-microsoft.com/image/apps.9228.7058d547-b1e8-4cd6-97b9-ff092cb1a4e2.e6b67c41-2f12-4ed1-ba49-4ffd7fb0bd96.30b80092-a26a-4b05-9716-874666680427

Intelligent Support Assistant by Embee Software

par Embee Software Pvt. Ltd.

An AI Agentic Solution for Transforming Customer Service Support

Intelligent Support Assistant enhances IT service operations by integrating AI-driven knowledge retrieval, chatbot assistance, and ITSM ticket tracking. With seamless access to troubleshooting resources, automated report generation, and real-time system insights, it significantly reduces resolution time and improves user experience.

Key Features:

  1. AI-Powered Knowledge Retrieval – Instantly fetches SOPs and technical documentation from Azure and Microsoft sources.
  2. Conversational AI Support – Employees and customers receive real-time troubleshooting assistance through an AI chatbot, reducing ticket volume.
  3. Seamless ITSM Integration – Provides direct access to support tickets, updates, and historical logs via Freshservice.
  4. Automated Report Generation – Instantly generates monthly IT support reports for quick insights and tracking.
  5. Multi-Channel Access – Available via Microsoft Teams, web, and mobile for 24/7 support.

How Different Personas Benefit from Intelligent Support Assistant

  1. Support Engineers
    • Instantly retrieve troubleshooting steps and SOPs.
    • Reduce escalation rates by accessing AI-driven recommendations.
  2. IT Administrators
    • Gain insights into IT support trends with automated reports.
    • Monitor system health and ensure SLA compliance.
  3. End Users (Employees & Customers)
    • Use self-service AI chatbot for instant troubleshooting assistance.
    • Check ticket status and receive real-time updates.
  4. Support Coordinators
    • Track ticket progress and streamline escalation management.
    • Optimize support operations by reducing dependency on manual report generation.


Why Choose Intelligent Support Assistant?

  1. Faster Resolution Times – AI-enabled support reduces ticket resolution time by up to 60%.
  2. Improved First-Call Resolution Rate – Boosts efficiency by providing instant, accurate troubleshooting guidance.
  3. Enhanced IT Productivity – Reduces dependency on higher-level support, allowing IT teams to focus on complex issues.
  4. Real-Time Insights & Reports – Simplifies data retrieval for system health monitoring and performance tracking.
  5. Scalable and Secure – Leverages Azure’s security features to protect data while ensuring seamless scalability.

Transform Your IT Support Experience Today!

Say goodbye to delays and inefficiencies—empower your IT teams with AI-driven intelligence.

Vue d’ensemble

https://store-images.s-microsoft.com/image/apps.17009.7058d547-b1e8-4cd6-97b9-ff092cb1a4e2.e6b67c41-2f12-4ed1-ba49-4ffd7fb0bd96.11d40331-aebb-47c8-a163-7e93be1253e0
https://store-images.s-microsoft.com/image/apps.40521.7058d547-b1e8-4cd6-97b9-ff092cb1a4e2.e6b67c41-2f12-4ed1-ba49-4ffd7fb0bd96.ea6696ad-9de5-4035-9c49-ff623dd423dc
https://store-images.s-microsoft.com/image/apps.55557.7058d547-b1e8-4cd6-97b9-ff092cb1a4e2.e6b67c41-2f12-4ed1-ba49-4ffd7fb0bd96.aea1e85a-7d04-4868-b688-c86935afb80d