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OWI Mail (intelligent routing, automation...)

OWI provides large companies with an omni-channel virtual assistant based on a new semantic approach. On mail, our semantic technology delivers :
• cost reduction
• improved customer experience
• understanding of customer voice.
OWI Automate tasks with low added value. Process e-mails based on their real priority. Focus agents on high value tasks. Widely open the e-mail channel of your customer and partners. As soon as the message is received, OWI analyses it to make the best decision: send an automatic answer or transfer to the concerned service with the right priority tag. In most cases, an agent has to process this e-mail : OWI prepares this task by looking for suitable documentary evidence in the knowledge base and provides the agent with answer suggestions