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smartQED

smartQED Inc.

Collaborative visual workspace with integrated learning for faster resolution of problems

There’s been a dramatic rise in operational complexity in today’s world - problems are often cross-functional, difficult & time-consuming to resolve. smartQED's intelligent visual workspace helps operations & support teams solve problems faster, with ML-based recommendations from prior issues. Get clear visibility into complex investigations with much less effort, improving productivity & customer satisfaction for your business.


The Problem

Traditional incident tracking tools are text-based systems to record updates in a linear way, with many pain points:


  • Slow communications: Incident tickets get long & convoluted for complex problems with multiple investigators, and take up too much time to read & understand.
  • Unreliable keyword searches: If a similar problem happens again, prior incidents are searched to check if they can help, but manual keyword searches are highly dependent on the user's skill level. 
  • Inefficient knowledge reuse: If found, past incident reports need to be read (again!) to understand the earlier symptoms & actions. This process is inefficient & delays resolution.



Our Solution 

smartQED transforms the problem-solving process with its visual workspace combining Investigation Maps™ & Machine Learning for faster collaboration & quicker resolutions by teams. Here’s how:

  • Methodical Cause Analysis: Use Investigation Maps™ to visualize & explore potential causes of a problem systematically - the strategy is clear to all. 
  • Efficient Collaborative Investigations: Entire teams can jointly analyze problems with relevant data in a 360° view across your system. Get your teams on the same page by easily tracking tasks & statuses.
  • Automated Real-time Reporting: Stakeholders get clear visibility into investigation progress with periodic summary / detailed reports.
  • Augmented Intelligence: Powerful AI/ML capability embedded within smartQED analyzes historical data in Investigation Maps™ to generate cause & solution recommendations for new problems, and keeps improving over time!


Our solution applies to IT Operations, DevOps, Service Providers, Financial Systems, Healthcare, Transportation, Aerospace & more.  Businesses experience reduction of upto 60% in resolution times & 30-40% in manual effort with smartQED. Let our innovative technology augment your team’s intelligence, making your operations simpler, efficient, & effective. 

Click GET IT NOW to try the smartQED app for free for 10 users, and Fix It Fast!
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