Contact Center & Attendant Console for Microsoft Teams

Tendfor integrates natively with the customer’s Microsoft Teams tenant, relying exclusively on Microsoft’s APIs for Teams.

Working with Microsoft Calling Plans, Operator Connect, and direct routing, no service provider or SBC integration is required

All PBX replacement functionality and call handling are Teams-centric, allowing for ease of onboarding and work-from-home flexibility.

Features: 

• Full control of advanced call handling directly within the Teams client, from wherever you work.
• Quickly and easily set absence referrals, perform advanced searches in the organization’s phonebook, and monitor presence. This allows agents to always find the right contact for the job.
• Quick access to all the relevant call history for the contact center or receptionist queues.
• Truly mobile, and easily switch to servicing queues from your mobile device on your mobile carrier network subscription when you are away from the office.
• Music on hold during warm handovers / consulted transfers
• Compliance Call Recording
• Power BI Integration
• Web service-based Power Automate and Azure Logic Apps integrations with external systems
• CRM Integration
• Caller ID or customer data-based routing, VIP call priority in queues using SBR
• Listen-in, Whisper, Barge call monitoring for supervisors
• Ability for the caller to hold their place in line and receive a callback when an agent is available
• Live wallboards and advanced call statistics
• 100% Microsoft Cloud SaaS deployment

https://www.wetransact.io/