Helpdesk 365

Helpdesk 365, a SharePoint ticketing system for Microsoft 365 is a free, fully featured 14 days trial for one Microsoft 365 tenant. Helpdesk 365 is free for up to 1 users forever. 

This SharePoint helpdesk software is simple, customizable, Microsoft 365 ticketing system, that ensures your organization can handle every issue effectively with specific help requests (e.g. IT, HR, Finance).

Now employees can create a helpdesk ticket system in the SharePoint ticketing system on the fly using their existing Microsoft 365 login credentials. Further, this Microsoft helpdesk won’t need any additional cloud or services as it works within your Microsoft 365 subscription and data stay with you with 100% control.

Key features:

• Data stays in your SharePoint

• Custom request types – Configure the different types of service requests

• Custom ticket status – Configure ticket status as per your organization needs.

• Custom ticket sequence – Setup custom sequence as per organization standards

• Ticket fields customization – Present selective fields to the employee which are necessary

• Mobile responsive – Open / work tickets from mobile phones 

• Multiple roles – Admin, Supervisor, Agent, and users

• This app can be added as a webpart on the SharePoint page.

• Self-Service web forms – Users can raise the ticket themselves

• Dashboard – To have an overview of complete this SharePoint helpdesk

• SLA Policy – Define SLA based on the severity 

• Canned responses – Save time with canned responses 

• Customer satisfaction Surveys – Know the pulse of your support

• Create new tickets from emails – Create tickets from emails directly 

• Notification email customization – Customize email body with new placeholders 

• Customize with Power Automate - Create new actions based on your needs

Link for the knowledgebase

Helpdesk (hr365.us)

SPFx permissions for installing the application and teams permissions if you want to use the application in teams

Component information: This app can be added as a webpart on the SharePoint page

Recommended browsers: Edge based on Chromium, Google Chrome, Safari & Firefox

This SharePoint solution does not support Internet Explorer.

Language(s): English

The trial can be turned into a full version by purchasing a license, from our website click here to purchase

For more information, please visit our website:

https://www.hr365.us/sharepoint-ticketing-system-hr-helpdesk-ms-teams-365/

If you are looking for more features, we can add them with additional customization cost. If you have any questions, please visit our website for answers on live chat or mail us at appsupport(a) hr365.us 

Tags: SharePoint helpdesk, Microsoft helpdesk, SharePoint online helpdesk, Helpdesk 365 for Microsoft 365, Microsoft help desk software, SharePoint ticketing system, Microsoft 365 ticketing system.