https://store-images.s-microsoft.com/image/apps.11692.3c4a8780-d4ec-449a-b8e2-600581ab3afb.8e57dece-aa4d-4a7f-a187-1b907acc93d4.d68b143b-bd3d-4c36-827d-bb2e63c7a4da

Heedify Contact Centre

par Heedify

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Native Teams Contact Centre and Attendant Console that's both powerful and easy to use.

Heedify Customer Experience brings Contact Centre easily to Microsoft Teams.
Heedify CX is a power model architecture Contact Centre and Attendant Console solution.

Benefits:
  • Setup in less than an hour
  • Support any type of PSTN connectivity (Direct Routing, Operator Connect or Calling Plan)
  • Teams Native experience for Agents
  • Same platform for Attendant Console and Contact Centre
  • Omni-Channel
  • PowerBi based reporting (no integration required)
  • RealTime monitoring

Vue d’ensemble

https://store-images.s-microsoft.com/image/apps.21943.3c4a8780-d4ec-449a-b8e2-600581ab3afb.8e57dece-aa4d-4a7f-a187-1b907acc93d4.63581d23-cd97-4574-801c-2b55f406aa12
https://store-images.s-microsoft.com/image/apps.17480.3c4a8780-d4ec-449a-b8e2-600581ab3afb.8e57dece-aa4d-4a7f-a187-1b907acc93d4.95ab23fa-eca5-41b4-8da1-0dc07fa1f99b
https://store-images.s-microsoft.com/image/apps.2631.3c4a8780-d4ec-449a-b8e2-600581ab3afb.8e57dece-aa4d-4a7f-a187-1b907acc93d4.9ece0ae8-6f06-402f-a758-738dcd2bfff0
https://store-images.s-microsoft.com/image/apps.25540.3c4a8780-d4ec-449a-b8e2-600581ab3afb.8e57dece-aa4d-4a7f-a187-1b907acc93d4.2db676ae-7507-489b-8ed2-33255bdba9b9