Test Attendant -ISVPILOT

par Heedify

Native Teams Contact Centre and Attendant Console that's both powerful and easy to use.

Heedify Customer Experience brings Contact Centre easily to Microsoft Teams.
Heedify CX is a power model architecture Contact Centre and Attendant Console solution.

  • Setup in less than an hour
  • Support any type of PSTN connectivity (Direct Routing, Operator Connect or Calling Plan)
  • Teams Native experience for Agents
  • Same platform for Attendant Console and Contact Centre
  • Omni-Channel
  • PowerBi based reporting (no integration required)
  • RealTime monitoring

Vue d’ensemble