Care Command Center for Heavy Truck (CCC-HT) is a groundbreaking solution for heavy truck service management. Employing an intuitive, user friendly design, users find CCC-HT easy to use and simple to navigate. CCC-HT enables companies to manage the service experience from start to finish, collecting critical data throughout the service visit. With wide-ranging shop loading and workflow management capabilities, CCC-HT users identify inefficiencies in real time and adjust accordingly. Our rules-based workflow automation enables shop managers and service advisors to automate key steps in the process, eliminating delays and improving quality. Leveraging IBS’ Janus integration engine, CCC-HT interacts seamlessly with legacy systems allowing users to stay in a single system throughout the service process and simplifying service management. CCC-HT’s analytics and reporting platform provides a wealth of real-time data giving users the ability to manage shop performance using fact-based data.
CCC-HT uses predictive analytics and rules-based technologies to proactively manage workflow, initiate communication with team members and customers and intelligently allocate resources. CCC-HT constantly strives to achieve optimal performance measures at every level. It is our mission to strategically position our clients to sustain a measurable performance edge over their competitors.