Develop the right strategy to optimize your contact center operations
To ensure a successful transformation from traditional customer service to a modern contact center, you must connect across the entire business. This assessment is designed to help your organization understand what’s possible with modern remote contact centers and develop the right strategy to modernize your customer service.
Throughout this 3 day engagement we will evaluate your current processes and technology then provide you with a roadmap of recommendations to help you get from the ground to cloud using the latest in Microsoft technology. Pricing is dependent on scope of work and complexity of the environment being assessed.
Day 1: Your team and ArganoArbela attend an evaluation workshop, including:
Day 2: ArganoArbela reviews all day 1 information and generates the following deliverables:
Day 3: ArganoArbela sets up a meeting with your team to present assessment deliverables and discuss how you can take the next step toward a modern contact center that enables you to: