Develop a Rollout Communication Plan for End-Users: 3-Days Consulting Service

IT Partner LLC

Create a concise communication plan for seamless project information delivery, including email templates, internal website content, and instructional materials.

To facilitate your Microsoft 365, Intune, or Dynamics 365 deployment, include four areas in your rollout communication plan:

  • Define communicated information
  • Specify communication delivery methods
  • Identify communication recipients
  • Establish the communication timeline

Review each item, considering service rollout waves like kickoff, pre-enrollment, enrollment, and post-enrollment, tailoring information accordingly.

Kickoff Wave

Broadly introduce the project, its purpose, benefits, and provide a high-level deployment plan.

Pre-enrollment Wave

Communicate additional service information, user resources, and timelines for group and user service receipt.

Enrollment Wave

Inform users scheduled for service receipt, providing enrollment instructions and contact details for assistance.

Post-enrollment Wave

Target users who have enrolled, providing additional resources, collecting feedback on their experience.

Utilize various delivery methods: in-person or Teams meetings, email, organization websites, Yammer, posters, and flyers, aligning with specific waves.

Communication Timeline

Plan a timeline for communications based on the project phases and target audience, ensuring timely and efficient rollout.

IT Partner responsibilities

  • Determine deadlines, user groups, and services involved in the project
  • Determine the impact of planned changes on users and services
  • Provide informational letters for users
  • Prepare documentation for users describing the services involved, changes, and their impact on users
  • Provide presentations, screenshots, and other media materials that may be necessary for this project

Client responsibilities

  • Coordinate Client resources and staff schedules
  • Provide a dedicated point of contact responsible for working with IT Partner
  • Coordinate any outside vendor resources and schedules
  • Configure all network equipment, such as load balancers, routers, firewalls, and switches
  • Review and approve engagement deliverables in a timely manner

Additional cost items not provided by the project

  • Initial setup and configuration of any Microsoft 365 services
  • Gathering any data located outside of Microsoft 365 tenant (desktop computers, servers, active network equipment is out of scope)


You have purchased one of our services.


The plan may vary depending on your needs.

  • Kickoff meeting
  • Identify security objectives
  • Assess your current security state and identify security gaps
  • Provide recommendations and best practices
  • Create an actionable security road map
  • Meeting to review the deliverables

Success Criteria

  • The project implementation plan is prepared
  • The necessary documents and media materials are prepared and sent to users on time

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