Video Managed Services

Modality Systems

Maximise the value of your video conferencing solution with remote monitoring and management

Video conferencing solutions are integral to today’s collaborative and mobile Modern Workplace environment, boosting productivity and promoting greater cost efficiencies. However, as the use of video increases within organisations, so does the complexity of deploying, managing and supporting the variety of solutions available on the market.

Partnering with leading global audio-visual and video collaboration solutions providers, Modality delivers a simple, reliable and scalable end-to-end Video Managed Services solution which manages and monitors your video conference technology to reduce the burden on your internal IT teams. 

With a tailored service unique to your requirements and unrivalled 24×7 support, we can reduce costs and enhance the user experience to achieve maximum adoption, engagement and return on investment.

Business Benefits: Effective Day-to-Day Video Collaboration
Modality ensures your video is always working, and that skilled people are always on hand to help if needed. 

Seamless Functionality: Modality’s Video Managed Services work in harmony with your existing Unified Communications solutions, including Microsoft Teams 

Strategic Investment: End-to-end management enables IT service owners to focus on strategic tasks, demonstrating ROI and its wider value to IT and management teams

Unrivalled Support: From training and consultancy, to monitoring and 24x7 support, Modality ensures your video conferencing solution is working efficiently and driving  collaboration

Supports Mobility: With the rise of BYOD and mobile working, Modality’s Cloud-based video software embeds flexibility in your strategy and future-proofs your video solution

Key Features and Benefits
- Cloud-Based; flexible, cost-efficient and easy to manage
- 24×7 Video Helpdesk, to resolve issues related to your video services and users
- Video Event Services including registration, in-meeting support and post-event analytics
- Remote Monitoring of your infrastructure for optimal performance
- Training and Consultancy for correctly implemented, adopted and effective solutions

On top of the Managed service that we adapt according to the customer’s needs and requirements, we also provide Hosted service for clients who do not own their own infrastructure. 

This also extends to Modality's OneMeeting service, to bridge the client’s Skype/Microsoft Teams meetings to different non-integrated endpoints. 

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