Capgemini EaaS: 1 hour Briefing

Capgemini’s EaaS offering utilizes Dynamics 365 Field Service, Azure IoT as well as Dynamics Remote Assist to provide a complete set of functionality to assist your Equipment as a Service Model.

• Customer self-service Portal o External facing portal for customers to allow for order creation, selecting products and checkout functionality o Provide access to knowledgebase articles o Create service requests for enquiries and complaints • Integrate IoT for predictive maintenance o Get instant notifications and alerts about device health to automate the service-request generation process using predefined rules o Send command to the customer’s device o Predict when a device needs attention and automate self-healing or maintenance steps before any kind of problem • Smart Resource Scheduling and routing o Reduce manual scheduling efforts with automated scheduling optimization o Optimize resource assignment based on customer preferred technician, skillsets required, parts availability and location proximity o Predict travel time and work duration o Communicate proactively by providing your customers with real-time technician location tracking • Mobile tools and offline support o View and update bookings / calendar o Track hours and submit time off o Update work order details o Attach pictures of completed work o Mobile enabled inspection templates • Provide remote assistance to technicians o Collaborate remotely by sharing your real-time view with collaborators to get the help you need from anywhere on HoloLens, iOS or Android devices. o Place virtual documents such as PDF or JPG directly into the real-world with HoloLens or share in chat on Mobile o Expand mixed reality access to customers without a license

The 1 hour briefing will include:

1. An overview of solution components
2. Demo of the solution in Capgemini’s environment
3. Q&A
4. Discussion on next steps