Connected Blueprint™ for Field Service

Uncover possibilities and take the first steps to modernization.

Connected Blueprint™ For Field Service Overview:

Step 1: Assess

During this discovery phase, Gemba Walk with our subject matter experts to identify strengths and opportunities. We'll compile and analyze data to create a structured path and have targeted meetings to create tailored, innovative solutions with tangible impact at regular intervals.

Step 2: Prioritize

Prioritize opportunities on a Kaizen PICK chart from what we gathered in our discussions and Gemba Walk. You’ll choose a focused workshop on what is most critical for your business:

• Scheduling & Dispatch
• Technician Success
• Proactive & Predictive Transformation
• Mixed Reality

Step 3: Act

After identifying your strengths and weaknesses, prioritizing opportunities, and focusing on a critical area to your success, we’ll act on these insights and create your very own unique, tailored Connected Blueprint™ for Field Service.

Connected Blueprint™ For Field Service Deliverables:

1. Findings and Recommendations
2. Prioritized Kaizen Opportunity PICK Chart
3. Financial Value Estimate Model
4. Execution Plan

Service Improvement Opportunities:

• Capture and track vendor and customer communications
• Manage assets and preventative maintenance
• Share Knowledge Base articles with technicians and customers
• Set up IoT alerts and commands
• Match work orders with technician skills and proficiencies
• Technician collaboration with Mixed Reality
• Enable Field Service Mobile Apps, inspections Forms, and Mobile Report/Invoices
• Engage with colleagues via Embedded Teams Collaboration Hub
• Enable live technician tracking and text notifications
• Analyze and integrate with dashboards and IoT data streams
• Resolve complex cases using Intelligent Swarming