https://store-images.s-microsoft.com/image/apps.37301.b66afef1-03ad-4f85-8f09-b4070d65d354.9b71b373-8cc8-41fa-aa56-8fb8ebd27e49.f3af11fd-fc0a-4633-80bf-ca7b1abcfb49

Connected Call Center: 5-Day Workshop

Sigma AB

Increase first-touch resolution, automate recurring customer interactions and provide connected and personalized customer eperiences to take your call center operations to the next level.

This workshop starts with a review of your business objectives, followed by mutual discovery and visualization of solutions, ending with a clear, actionable plan to reach your desired business goals.

The assignment will consist of different workshops. • Day 1 - First a Observation study is made where we get to know your organization and particular scenarios and decide scope and focus area for the Envisioning study • Day 2 - Second an Envisioning workshop is performed where vision, ideas, challenges & opportunities are generated and prioritized for the focus area • Day 3 - Third the documented result will be validated together before its presented for the stakeholders • Day 5 - Fourth the result is presented for the stakeholders with an action plan

As a result of the workshop Nexer will deliver an executive summary including, challenges & Opportunities, Top actionable plan with next steps.

Nexer Connected Call Center is a Dynamics 365 Customer Service solution, specifically designed and optimized for companies that sells products or services through digital channels and seek to differentiate themselves through customer service excellence. • Increase loyalty by meeting your customers in their preferred channels through a seamless omnichannel experience. • Automate and streamline your recurring customer requests and interactions, with next gen self-service channels and bots. • Empower your customer service agents and increase productivity with AI guidance. • Deliver amazing customer experience and increase customer retention. • Save costs by leveraging your already made Microsoft investments. • Scale your operations with flexibility and ease and support distributed digital work.

एक नजर में

https://store-images.s-microsoft.com/image/apps.4368.b66afef1-03ad-4f85-8f09-b4070d65d354.d1c207f4-a986-46ab-91bb-fb5a99bbb501.19fe7e5a-59a8-40d5-8875-c30255f19344
https://store-images.s-microsoft.com/image/apps.64584.b66afef1-03ad-4f85-8f09-b4070d65d354.d1c207f4-a986-46ab-91bb-fb5a99bbb501.fd5e2f73-7308-4956-9af1-22a0ab823853
https://store-images.s-microsoft.com/image/apps.11780.b66afef1-03ad-4f85-8f09-b4070d65d354.d1c207f4-a986-46ab-91bb-fb5a99bbb501.4bf6e165-d819-4a1b-bc5e-139c113a1d52
https://store-images.s-microsoft.com/image/apps.34690.b66afef1-03ad-4f85-8f09-b4070d65d354.d1c207f4-a986-46ab-91bb-fb5a99bbb501.755ccca8-97ea-4626-baf4-1b7b7dea3fdb

Sigma AB से अन्य परामर्श सेवाएँ

Nexer Sales and Marketing: 2-3Mth ImplementationSigma AB
+2
Implement Nexer Dynamics 365 Sales and Marketing with a best practise solution and Nexer Soultion First methodology
NaN out of 2
$50,000
Catalyst Envision Connected Retail:5-Days WorkshopSigma AB
+2
Engage customer across channels with Microsoft Dynamics 365 Finance and Commerce
NaN out of 2
निशुल्क