PowerWorker for Frontline Workers

PowerWorker™ for Frontline Workers is an advanced accelerator designed to enhance customer value, expedite delivery, and optimise workforce integration with Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain, Dynamics 365 Field Service, Power Pages, and Power Apps.

Maximise value for money by unifying the strengths of each application into a seamless, intelligent workflow. With Microsoft Copilot embedded, frontline and operations teams gain powerful AI assistance, from natural language prompts and guided task execution to real-time summarisation of job updates and intelligent safety checklists.

Achieve faster results with a readily deployable solution. Copilot accelerates daily operations by helping teams generate service reports, access critical documentation, and respond to emergent events with contextual AI guidance, all while allowing human workers to focus on high-impact tasks.

Adopt an industry-standard approach grounded in best practices, backed by Microsoft, and now strengthened by generative AI to ensure your workforce is supported at every step.

When crews need to be rapidly mobilised for critical incidents, PowerWorker™ for Frontline Workers enables real-time coordination, asset visibility, and compliance with safety protocols. With Copilot, users receive proactive alerts, automated customer updates, and AI-generated summaries that help both dispatchers and technicians make faster, better-informed decisions.

Customers increasingly expect transparency and immediacy, and with Copilot’s communication capabilities, you can keep them informed with live status updates and intelligent notifications throughout every service interaction.

PowerWorker™ for Frontline Workers supports industries including: Emergency Response, Storm Response, Breakdown Services, Equipment Maintenance, Field Technicians, and Utilities.