Help Desk Plus

Ivero

4.5 (62)

Automate and streamline help desk activities

Help Desk Plus for Office 365 is available as a free, fully-featured 14-day trial (1xSite License with an unlimited number of end-users) .

Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).

Key features:

• Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.)

• Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.)

• Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365, Salesforce, Slack etc)

• Access management (three levels of users: Employees, Administrators and Technicians)

• Allows groups of Technicians the ability to perform administrative functions on selected requests

• Ability to define admin-only fields

• Customizable email notifications

• Ability to add multiple attachments and comments to requests

• Every action completed on a request is logged within the request history

• Reporting functionality with export to CSV and MS Excel

• User satisfaction survey

Important Notices:

• The user who installed this add-in for the first time automatically become an administrator with the ability to assign admin roles to others

• There is one predefined IT Request template. You can delete or edit this template in the Administration panel.

• Supported browsers: IE10 or later, newer versions of Firefox, Chrome, Opera, Edge

• If you need help with configuration, please watch video guide: https://www.youtube.com/watch?v=jRT_2VYc02Y

The trial can be turned into a full version by purchasing Activation Key, the total cost is $399 (one-time fee, for an unlimited number of users, including free updates and support).

For more information, please visit our product site:

http://ivero.net/solutions/HelpDeskPlus/index.html

If you have any questions, email us at: apps@ivero.net

Check out our promotions:

• 9 Sharepoint add-ins at a reduced price, more info: http://ivero.net/app-bundle.html

• 20% discount for registered charities

Version 1.7.6.7 released:

- Added more paging options to data tables in views "My To-Do List" and "Not assigned"

https://store-images.s-microsoft.com/image/apps.27099.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.56902e25-1526-4e48-b120-4af3afb1107b.png
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.27099.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.56902e25-1526-4e48-b120-4af3afb1107b.png
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.27099.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.56902e25-1526-4e48-b120-4af3afb1107b.png
https://store-images.s-microsoft.com/image/apps.25097.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.e27e4c70-5186-40dc-a1c6-664c6328a995.png
https://store-images.s-microsoft.com/image/apps.64813.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.ab14512d-ad7b-4b49-a892-44a1960bee67.png
https://store-images.s-microsoft.com/image/apps.40842.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.4cb2b7c3-dd0c-48c2-80dc-6f42733c25b2.png
https://store-images.s-microsoft.com/image/apps.7337.cdb91254-4da9-4589-ad1b-0b36159b7011.0a5cb947-fbe7-4ef5-8d29-3e8f2bf604f6.a834216f-8fa6-4f4d-a8d2-56542c1946c9.png