Large loans, leases, mortgages and some insurance claims require the customer sending 15-30 documents to the financial or insurance institution. The same thing always happens, some documents are wrong, missing, incomplete, outdated, caught in spam filters or just too big. This creates a back and forth of communications to get everything right, very slow, unscalable and a horrible customer experience as well as a follow up nightmare for the loan/claims officer.
Expediente Azul (Blue File) automates the document gathering process for large loans, leases, mortgages or insurance claims that require the customer sending 15-30 documents to the financial or insurance institution by reducing the friction caused by missing, incorrect or outdated documents sent by the customer speeding up the KYC process 3X*, reducing abandonment 2X* and increasing the overall user experience during this process.
Expediente Azul is the only FinTech web and mobile tool designed for financial and insurance institutions to easily capture (including through the customer's phone's camera), receive, validate automatically (with OCR AI) and store the many documents sent by a particular customer that requests a loan, lease, mortgage or files a claim and manages the complex communications interaction with the customer.
Expediente Azul (Blue File) is available in English, Spanish and Portuguese.
*Selected case studies