Tryvium Desk for Teams

Sensiple Inc

Tryvium Desk fuses Chatbots, AI, & Agent routing & more to turn your agents into heroes...

Tryvium Desk powers up your existing investments on Teams by adding features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc... It also enables you to automate repetitive tasks using a chatbot. Tryvium desk for teams provides a context tab of commonly used ITSM tools such as Service Now, FreshService, BMC remedy etc.. and enables seamless synchronization of data through REST APIs. Tryvium features a full blown real-time dashboard that helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
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